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Have Questions?

Here are the answers to the most frequently asked questions about our cleaning services (Click question to show answer)

How much will my cleaning cost?

We believe in upfront flat rate prices. Our prices are based on the number of bedrooms/bathrooms your home has. Discounts are available for recurring services and add-ons. Details are in the pricing page.

Can I get an estimate?

You can calculate the total price of your cleaning by visiting the booking page. The order summary includes total price and an estimate of time.

What happens after booking?

After submitting your booking we'll email you confirmation. Our staff reviews the details and sends a confirmation with ETA. We place a hold on payments the night before the cleaning.

What happens the day of the cleaning?

We'll follow your entry instructions. Please allow a 30-minute arrival window. Your card is charged after the cleaning is completed.

When is my credit card charged?

Funds are held the day prior to your cleaning and charged the day of the cleaning after service completion.

What's included in my cleaning?

Bathroom/Bedrooms selected plus kitchen, living room, dining room. A detailed checklist is available on the pricing page.

What's not included?

Not included: exterior windows, mold removal, excessive clutter removal, heavy lifting, high surfaces, junk removal, biohazards, post-construction cleaning.

How long will my cleaning take?

Time varies. The booking form includes a rough estimate based on selected services.

Do I need to be present during the cleaning?

It's up to you. Many customers are not present. You can leave keys in a safe place or with a neighbor/front desk. We secure all access methods carefully.

Do you provide your own cleaning products?

Yes, we bring everything needed and use pet/family-safe products. If you prefer a specific product, tell us where it is and we'll use it.

How many people will come clean my home?

Usually teams of 2, sometimes 1 for smaller homes. Our cleaners are experienced and detail oriented.

What areas do you service?

We serve Baltimore City and parts of Baltimore, Carroll, and Howard County. See the service area map.

What are your hours of operation?

Cleanings: 8AM–4PM Mon–Sat. Office: 9AM–8PM Mon–Fri.

Are you bonded and insured?

Yes, we are bonded and insured. We are an LLC registered in Maryland.

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